Data deletion and access requests

Last updated: 12 August 2026

Who can make a request

Akros Digital Consultancy Pte. Ltd. (UEN 202540498Z), Singapore, accepts requests from authorised business customers, their representatives, dashboard users, and WhatsApp end users. You may ask for access, correction, restriction, disconnection, or deletion of personal data under applicable law.

Business customers

  1. An authorised administrator should pause automation in the tenant dashboard if automated replies should stop immediately.
  2. Email info@akrosdigital.com.sg with the subject “Business Data Request.” State whether you want access, correction, export, connection disconnection, or tenant data deletion.
  3. Ask Akros to disconnect the relevant WhatsApp connection if provider access should end. A disconnection stops Akros from using that connection but does not by itself delete every tenant record. Where applicable, the customer may also revoke Akros access through its own Meta business settings.
  4. Include the business name, tenant or client ID if known, administrator account email, affected WhatsApp business phone number, and an approximate date range.

WhatsApp end users

  1. Contact the clinic or business you messaged first. That business normally controls the conversation and can give Akros the required instruction.
  2. You may also email info@akrosdigital.com.sg with the subject “WhatsApp Data Request.”
  3. Include the clinic or business name, your WhatsApp phone number in international format, the type of request, and an approximate date range for the conversation. You do not need to repeat the message or disclose why you contacted the business.

Do not send secrets or medical histories

Do not email passwords, OTPs or one-time codes, access tokens, provider credentials, identity-document copies unless we specifically and lawfully request them through a secure method, or full medical histories. We will ask only for the minimum information needed to verify identity or authority and locate the relevant records.

What happens next

  1. We acknowledge the request and verify the requester's identity or authority using the least additional information necessary.
  2. We identify the relevant tenant, connection, conversation, message, decision, delivery, alert, opt-out, audit, and support records.
  3. If the business customer controls the data, we normally obtain its instructions before acting unless applicable law permits or requires another response.
  4. We provide access or correction, or delete, anonymise, or restrict eligible data in a safe dependency order. We also disconnect provider access where the verified request requires it.
  5. We confirm the result, action, or lawful limitation to the verified requester. Timing depends on the request, identity checks, customer instructions, system dependencies, and applicable law.

Records that may be retained

We may retain a narrow, access-restricted record where it is necessary for law, security, audit, accounting, disputes, opt-out enforcement, fraud prevention, or Meta and WhatsApp recordkeeping. We will not use a retained exception for ordinary messaging or unrelated purposes. Limited copies may remain in provider backups. The applicable backup deletion windows are not yet confirmed and must be verified before customer rollout. Akros can remove only data under its control, so a requester may also need to contact the business, Meta, WhatsApp, or another provider for data they control.

Contact and related policy

Akros Digital Consultancy Pte. Ltd.
UEN 202540498Z
Singapore
info@akrosdigital.com.sg

For more information about our data handling, read the Privacy Policy.