Terms of Service

Agreement and provider

These terms govern authorised use of the Akros Dashboard and its related services provided by Akros Digital Consultancy Pte. Ltd. (UEN 202540498Z), Singapore. A business customer's signed service agreement may add or replace terms for that customer. By using the service, you confirm that you have authority to act for the relevant business customer and agree to these terms.

Service scope

The service is business communications and operations software. It may include reporting, customer-owned WhatsApp Business Platform connections, message operations, safety controls, handoff tools, and an assistive or ancillary AI feature. It is not a general-purpose AI assistant and does not grant a right to resell Meta or WhatsApp services.

Customer responsibilities

The business customer is responsible for:

• Providing accurate business details and keeping its Meta, WhatsApp, staff, and dashboard accounts secure.
• Having a lawful messaging basis, required notices and permissions, and valid WhatsApp opt-in before contacting a person.
• Promptly honouring every opt-out, block, or request to stop communications across all send paths.
• Approving facts, content, templates, prices, services, tone, persona rules, test numbers, and patient-facing use before enabling them.
• Limiting staff access to authorised people, reviewing access regularly, and removing access when it is no longer needed.
• Monitoring conversations, keeping a prompt human handoff path, and taking over whenever a message needs human judgment.
• Following applicable laws, professional duties, Meta and WhatsApp terms, and the customer's own privacy policy.

Assistive AI limitations

AI outputs can be inaccurate, incomplete, delayed, or wrong. Customers must review whether the feature is suitable for their purpose and must not rely on an output where human judgment is required. Safety rules and approved facts reduce risk but do not guarantee a correct result. Akros may pause or limit automation when a safety, policy, provider, or legal issue is identified.

Healthcare, medical, and emergency limitations

The service and its assistive AI are not a doctor or medical professional and are not a medical device. They are not emergency services. The service does not diagnose, prescribe, treat, or provide medical advice. It must not replace a qualified professional, clinical assessment, or the customer's emergency process. A healthcare customer may enable only a separately approved, lawful administrative scope with appropriate privacy safeguards, staff oversight, and direct human takeover.

A person who may need urgent medical care should contact local emergency services or a qualified healthcare professional. Do not wait for an automated reply.

Minors and sensitive data

A customer must not configure or market the assistive AI feature for a service directed to or likely to be accessed by people under 18 unless Akros has confirmed a permitted provider and compliant configuration in writing. Patient, medical, or other sensitive data must not be enabled until Akros and the customer have confirmed that the selected hosting, database, messaging, and AI contracts and controls are suitable for the intended use. Separately, WhatsApp Business Solution Data must not be processed by an AI provider until Akros verifies paid billing, the applicable data processing agreement or DPA, and no-product-improvement processing in that provider's contract and configuration.

Meta, WhatsApp, and third-party services

Parts of the service depend on third-party platforms, including Meta, WhatsApp, Vercel, Supabase, Anthropic's Claude API, advertising platforms, and a configured legacy provider where applicable. Their availability, approvals, pricing, policies, and technical limits may change. Customers must accept and follow the applicable WhatsApp Business Terms and WhatsApp Business Messaging Policy. Akros does not promise that a third party will approve, continue, or operate a feature without interruption.

Data, instructions, and ownership

The business customer keeps its rights in its content and customer data. It instructs Akros to process that data only as needed to provide and secure the agreed service, subject to our Privacy Policy. The customer must not direct Akros to use WhatsApp data for an unrelated purpose, train a general-purpose AI model, build unauthorised user profiles, or disclose data unlawfully.

Permitted use and security

Use is limited to authorised business purposes. You may not share credentials, access another tenant, bypass a safety or opt-out control, send spam, mislead a person about who is replying, upload unlawful content, probe the service, or use it to harm a person or system. You must notify Akros promptly of suspected unauthorised access, credential exposure, or misuse.

Accuracy, availability, and changes

Dashboard data and platform status may be delayed or differ from a provider's own records. The service is provided on an “as is” and “as available” basis to the extent permitted by law. We may change or suspend a feature to protect users, comply with law or platform rules, address an incident, or maintain the service.

Suspension, disconnection, and deletion

Akros may suspend or disable access for non-payment, security risk, unlawful use, policy breach, provider restriction, or harm. A business customer may request disconnection and tenant-data deletion. Some narrow legal, security, audit, accounting, dispute, opt-out, or platform records may be retained and restricted from ordinary use. See the data deletion instructions.

Liability and governing law

Any liability limits, service levels, fees, and remedies in a signed customer agreement apply to that customer. To the extent permitted by law, Akros is not responsible for a customer's unlawful messages, unapproved content, failure to supervise an AI output, or a third-party platform's action. These terms are governed by the laws of the Republic of Singapore.

Contact

Akros Digital Consultancy Pte. Ltd.
UEN 202540498Z
Singapore
info@akrosdigital.com.sg